That Motorola Droid Bionic owners got a bum deal from Motorola is a closed debate. Like an unwanted stepchild, Droid Bionic owners waited months for the device to hit the market, tolerating delay after delay, as Motorola tweaked interest by leaking details on the device only to change the final product with a complete redesign. When the big day finally arrived, anxious fans rushed out to purchase Motorola’s newest Android-based smartphone, the first with a dual-core processor. Then only a few months later, Motorola released a new model (RAZR) with little or no warning. Droid Bionic owners saw their smartphone go from “king of the hill” to “second class citizen” faster than you can say “screw me”. To add insult to injury, Droid Bionic owners are currently sitting on the sidelines watching as other Motorola smartphones receive their Ice Cream Sandwich updates (see why does it take so long to receive an Android upgrade) while Bionic owners sit idly (ICS upgrade date for Bionic has been pushed to Q4 2012), cursing Motorola and vowing to jump ship to Samsung on their next smartphone purchase. But wait! New Google leadership may save the day.
After Google purchased Motorola Mobility, Punit Soni was sent over to Motorola from the Google+ team. He seems to be angling for change. Soni has indicated a willingness to listen and engage with his customer’s concerns, indicating that Google’s “don’t be evil” mantra may have come over to Motorola with him. This week, Soni admitted that Droid Bionic owners have gotten a “raw deal” and promised a plan is being formulated to make up for the awful experience Bionic owners have been through.
“We have a plan for Bionic. I am currently solidifying things to ensure we can publish it, commit and follow up. I think you guys have gotten a raw deal and we could do way better. But you are one of the top few things I worry about when I look at Upgrades.”
Google recently announced a $100 rebate for customers with devices that cannot be upgraded to new Android operating systems.